Why can’t I add items to my shopping cart?
Should I use Auto or True color?
There is a cropping tool in the shopping cart. Do I need to do anything with it?
What type of paper should I select?
Do you have any sort of satisfaction guarantee?
My question was not answered here. Now what?
You may notice the name SmugMug when you add items to your shopping cart and when checking out. SmugMug is the name of the company that manages, prints, and ships your order. They specialize in what they do best, making sure your order goes smoothly and your prints are of the highest quality, so that artists can do what they do best, create art.
In order to add items to your shopping cart, you must have cookies enabled in your web browser. Cookies are small & safe files that sites like Amazon use to remember your preferences. They must be enabled for your shopping cart to work.
If you are using Internet Explorer, choose the ‘Tools’ menu item, then ‘Internet Options.’ A small window will display. Select the ‘Privacy’ tab. Make sure the privacy slider isn't all the way up. Once you have enabled cookies and clicked the OK button, close Internet Explorer and open it again.
If you're using Safari, go to Safari > Preferences. Under the ‘Security’ tab, make sure you have selected ‘Accept Cookies: Always.’
If Firefox is your browser, you can go to Tools > Options > Cookies and select ‘Allow sites to set Cookies.’
When checking out, you will see the option of having your prints printed in True or Auto color. True and Auto color are different ways of processing an image when it is sent to the printer. In most cases, Auto color produces the superior print; however, there are times when True color yields a better result.
Studio VoxPop has already determined which prints should be printed in Auto color and which should be printed in True color. Therefore, you should leave this option alone and use whatever has been pre-selected for the photos you wish to order. In almost all cases, this will be Auto color.
If you are purchasing a portrait print from a personal portrait gallery, you will be able to choose from multiple print sizes. However, some of these print sizes will require you to use the crop tool in order to crop the photo into the proper size. If you have any questions about this process or if you cannot find an acceptable crop, contact Justin.
When you purchase prints, you have the option of selecting Matte, Glossy, or Lustre prints.
Matte prints provide no sheen and colors on matte prints often look flat. However, Matte prints offer good fingerprint resistance.
Glossy prints provide a sheen which allows for greater color saturation but that sheen does not resist fingerprints and can cause a glare when the photo is viewed at certain angles.
Lustre offers the best of both worlds, providing a print that has excellent color saturation but with more fingerprint resistance and much less glare than a Glossy print.
When you order your prints, you will have various shipping options to meet your needs. These options include United States Postal Service (USPS) 1st Class Mail, USPS Priority Mail, FedEx 3 day, FedEx 2nd and FedEx Next Business Day service.
International shipping is also available through the shopping cart.
High resolution downloads are available, for an additional cost, with all Portrait Sittings. You will receive instructions about downloading images when you receive the password to your private client gallery.
Absolutely! SmugMug, the company that processes and prints your order, offers a complete satisfaction guarantee.
If you are unhappy with your prints, we will reprint or refund your order, whichever you prefer. Simply send an email to help@smugmug.com within 30 days of receiving your order.
If you have any concerns about an order, please also feel free to contact Studio VoxPop by emailing admin@StudioVoxPop.com.
My top priority is ensuring that you receive the high quality prints you deserve!
If you have a question that was not answered here, send an email using the ‘Questions? Comments?’ link below.
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